Okorio launches flexible Workday support model with no-cost diagnosis

Okorio on July 21, 2026 introduced a new support option for Workday customers that starts with a free assessment and moves to paid help only if needed. The model is designed to reduce commitment risk, speed issue resolution and offer on-demand AMS and staffing support during and after implementation.

Why it matters: - Workday customers can now get an initial diagnosis without paying first, which lowers the risk of engaging outside help. - The model is designed to speed up support decisions for implementation issues, ongoing optimization and project work. - Flexible access to AMS and staff augmentation can help enterprises cover gaps without locking into a long contract.

What happened: - Okorio introduced an expanded support model for Workday customers on July 21, 2026. - The Dallas-based company said customers can bring any Workday problem, project or question for an initial assessment at no charge. - Okorio will then identify what is needed and recommend a path forward. - Customers can either hire Okorio at a defined fee or use the findings to resolve the issue themselves.

The details: - The offer includes no-cost health assessments and strategic roadmaps. - The support model covers full-time, part-time and project-based support. - Okorio is also offering onshore and offshore staff augmentation resources on demand. - Application Management Services are included with 30-day termination. - Every engagement includes a satisfaction guarantee. - Jessie Mann, Okorio co-founder, said customers should not have to make a long-term commitment before understanding the problem. - Mann said customers can bring a Workday challenge, get a diagnosis and review options before deciding what happens next. - Okorio said the expanded support model is available now. - Customers can request a no-cost diagnosis, health assessment or roadmapping session by contacting wdaysupport@okorio.com.

Between the lines: - The structure mirrors a lower-friction consulting sales model, with a free first step intended to reduce buyer hesitation. - The 30-day AMS termination option signals flexibility that may appeal to enterprises wary of vendor lock-in. - Okorio is positioning itself as a partner for both implementation and ongoing improvement, not just break-fix support.

What's next: - Workday customers can start with the free assessment and decide whether to proceed with Okorio support. - The company is likely to use the new model to convert diagnostic conversations into scoped engagements. - Interested customers can reach out directly to wdaysupport@okorio.com for next steps.

The bottom line: - Okorio is betting that a free diagnosis, shorter commitments and flexible staffing will make Workday support easier to buy and easier to keep.